Overview

LeafLink offers buyers who purchase for retail stores a unique fulfillment service that brings predictability to the product delivery experience and prevents stockouts at retail stores. 

LeafLink's fulfillment services for retail include: 

• Warehousing - We store bulk products at partner-managed facilities to centralize inventory.
• Picking and Packing - Our cannabis fulfillment experts handle orders, while ensuring compliance with the seed-to-sale tracking laws in the state.  
• Labeling - We can sticker products to make them shelf-ready for each store.
• Shipping - We quickly ship inventory from the warehouse facility to retail locations.
• Replenishment - When retail inventory is low, easily replenish the shelves from warehoused inventory.

Retail store buyers can quickly access warehoused inventory at any time, and ship products to multiple stores. LeafLink's fulfillment service for retail is available in Michigan.

Onboarding

Our onboarding team will discuss the customer's needs to prepare the LeafLink experience. Expect to discuss topics that include: 

- The account's points of contact 
- Volume estimates across stores
- Special handling or labeling needs
- Name, address, and on-site point of contact for each store
- Each store's hours of operation, and preferred delivery days  
- The store's operating license
- Integration needs, such as POS systems or METRC 

After that conversation, the Warehouse Tab in the LeafLink account will be activated. The Warehouse Tab will be the control center for fulfillment services. (It is found in the main navigation menu on the left side of the screen.)

How it Works

First, send products to the warehouse.

How to send products to the warehouse

Shop for products on LeafLink. After selecting the quantity and license, add products to the cart. 

When shopping is complete, press the cart icon in the top right corner of the screen. 

During checkout a new button will appear–a Restock to warehouse button. Press that button to have the order delivered to the LeafLink warehouse facility.

Products will be delivered on the account's next scheduled delivery day. The delivery day is agreed upon during account setup. Generally speaking, allow two days for fulfillment and one day for delivery.

The Order Summary will appear on the screen. The delivery address will be the warehouse. The warehouse will be the licensee for the order.

Post purchase, find all order summaries and invoices on the Orders tab. Press the Filter button to drill down into orders. 

To send products from another warehouse, send LeafLink an ASN. Speak with your Account Manager to coordinate this. 

How to to track inbound products 

When vendors ship products to a fulfillment warehouse, track the orders on the Warehouse Inbound tab. 




Track the order date, the order number, and the warehouse reference number for the order. When the products are received, the order will disappear from the inbound order queue. 

How to replenish store inventory with warehoused products

When a retail store is running low on inventory, replenish it. Go to the Warehouse tab to do that.

Start on the Inventory tab (in the horizontal navigation menu). Products at the warehouse that are available for replenishment orders will appear on this menu. The available quantity appears to the right of the product name.

Scroll through warehoused products until the one of interest is located. Or use the search bar to find products based on category, brand, availability, and expiration date.

The expiration date appears to the right of the product name, license type, and SKU details. The freshness countdown will appear under the expiration date. It shows how much time remains until the product has expired, enabling customers to execute a first-in-first-out inventory strategy. Strategically send products to store locations based on their age to ensure that all products in the warehouse are sold before they expire!

Enter the quantity to ship to the retail store in the Replenish Qty column, and press enter to add it to the order. Add products until the order is complete.

Next, select the store in the Destination pull down menu. (It is in the Inventory Totals section on the right side of the screen.)

Tap the Submit Replenishment button. 

Products will arrive on the account's next delivery day. 

If you aren't ready to submit a replenishment order press the Save as Draft button. The draft order will save the products, quantity, and store destination information. Note that the destination must be selected for it to save.

Saved Drafts will appear on the Drafts tab. The Order ID created for the draft will be reserved for the order. If there are many orders in the queue, customers can search for an order by its destination. Each draft order is time stamped, and the person who last edited the order is logged.

The destination will also display the retail store's license type, enabling the buyer to separate and distribute inventory by commercial, adult use, recreational, and medical license types. 

On the Draft, you can add/ edit products, update quantities, and submit the order. If the draft order is not needed, it can be deleted. After it is submitted, the warehouse will be informed that they need to fulfill and ship the order. 

See the status of an order on the Orders Tab.  

An order's status can be Pending, Submitted, Fulfilled, Shipped, and Cancelled. The date the order was placed and the delivery date are displayed. The delivery date will be auto generated based on the account's regular delivery schedule.