Despite our best efforts, sometimes things go wrong. Whether that’s an incorrect invoice amount, an order lost in the mail, or receiving damaged goods, buyers and sellers need an effective way to raise and settle these issues with each other to ensure accurate and timely solutions. With LeafLink’s new dispute workflow, users can share information, message, and resolve issues without leaving the platform.
A good dispute workflow is about more than just having order and invoice issues resolved in a timely manner. It’s about increasing visibility across your organization, improving communication with your counterparty, and saving your business time by reaching a solution faster.
By leveraging LeafLink’s in-app dispute workflow, you’ll unlock the following benefits:
- Faster time to dispute resolution
- Seamless in-app communication between buyers and sellers
- Centralized dispute and document management and storage
- Integrated escalation at any point in the order process
Creating a Dispute
To raise a dispute, enter the Payments platform and click into the invoice you’re looking to dispute. In the top right corner, select the Actions dropdown menu and select Dispute.
From there, you’ll see the New Dispute modal pop up, where you can enter in your reason for disputing and all the corresponding information the buyer or seller might need. Be sure to be as detailed as possible and include any supporting documentation you have available to help expedite the process.
Once you’ve submitted your dispute, you can check on its status and make edits in the Disputes tab on the left side menu.
To check on a particular dispute, click View under Dispute Status on the corresponding dispute. From there, you’ll be able to see detailed information surrounding the invoice, status, and more.
Receiving a Dispute
If one of your orders is disputed, you will receive an email notification and can view the details in the Disputes tab. When you respond to the dispute, your counterparty will receive an email notification to alert them of the update so they can reply accordingly. When the dispute is resolved, both parties will receive an email notifying them that the dispute has ended.
Dispute Notification Email:
Dispute Response Email:
All disputes will be stored in the Disputes tab even after they’ve been resolved or canceled to serve as a historic record for your business.
If you still have questions, please connect with your LeafLink Account Manager or reach out to our support team at email@example.com.