LeafLink Logistics keeps buyers and sellers informed during order pickup and delivery with email notifications. Knowing when a driver will arrive helps ensure that the outbound and inbound processes run smoothly.
During the onboarding process, LeafLink confirms which team member(s) should receive delivery notifications.
We will send emails to the delivery recipient with the contact info we have on file. If you or your customer is not receiving delivery-tracking emails and needs to be, contact the account manager or reach out to support@leaflink.com to resolve this.
LeafLink Logistics sends the following emails to keep customers informed:
For Sellers:
When an order reaches Planned status, LeafLink will email customers to inform them that Route Details and other compliance data are available for manifest generation.
The email looks like this:
For Buyers:
When a driver is en route to a delivery destination, LeafLink Logistics notifies buyers that the order is on the way. To keep products secure while in transit, we only send this information when the delivery is next on the route.
The email looks like this:
The email contains a tracking link. Tap on it to see the driver's estimated time of arrival and general location.
After the order has been delivered, the tracking link will deactivate, and viewers will be directed to a "completed" landing page. They will be given the opportunity to rate the delivery.
Troubleshooting Tips:
1. If you're not receiving the delivery notification emails, confirm that the contact info in the LeafLink account is up to date. Login and visit Settings. Scroll down to the Delivery Contact Info section. Verify that the name and email address in the system is current and accurate.
2. Our tracking emails come from the email address tracking@bringg.com. If emails are not being received, first check the spam folder. If the email client is flagging them as spam, mark them Not Spam to have them reappear in the email inbox.
If you still need help, feel free to contact support@leaflink.com